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How to appeal an unemployment fund decision

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When you receive a decision from the unemployment fund, you have the option to appeal it. If you choose to appeal, there are a few things you should be aware of - read more on this page.

Deadline to complain

From the time you receive your decision, you have 4 weeks to appeal your decision. We must receive your appeal before the 4-week deadline has passed.

How to complain

There are no requirements for what a complaint should look like. However, the easiest way is to go to Self Service and send us a message with your complaint. It can also make the processing of your complaint easier and faster if you write what you are complaining about and why.

You can also send a letter to us at the address:

My unemployment fund
Ramsingsvej 28a, 1st floor
2500 Valby

If you send the complaint by letter, it must include your name and your membership number or CPR number.

What happens to your complaint?

Min A-kasse initially assesses whether, in our opinion, the case has been handled correctly according to the rules. If we find that we have made a mistake, we will correct the error immediately and the case will be closed.

If we can't completely agree with what you've complained about, we will forward your complaint to the Center for Complaints about Unemployment Insurance (CKA). CKA now assesses the case independently of Min A-kasse's decision and makes its own decision.

The outcome of the complaint

If CKA makes a new decision, you should be aware that the new decision can be both to your advantage and disadvantage. If you are unsure what this means, please contact us.

The decision is valid until it is changed

Until a new decision is made, the content of this decision applies - even if you have appealed.