This website has been translated from Danish to English by using artificial intelligence (AI).

We strive to ensure the accuracy of these translations, but we cannot guarantee they are 100% accurate as legal jargon and idioms are not easily translated.

By using this service, I acknowledge that there may be misunderstandings due to this inaccuracy. For accurate information, we recommend that you use the Danish version of the website. If you have any questions or need assistance, please feel free to contact us.

+45 7012 3782
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Self-service

System upgrades are scheduled during the following times:

Start: 26-09-2023 - 22:00
End: 27-09-2023 - 03:00

Membership purchases and services will be unavailable during that period.

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How we communicate with our members

When we write to you, you will receive the letters digitally. This means that you have to read them in Self Service, which you can access on this website. You will not receive letters from us in your mailbox.

When there is new mail for you in Self Service, you will receive an email that there is new mail for you. You can also sign up for an SMS service where you will receive an SMS when we have sent you new mail.

Sign up for SMS service via message service under the menu item "Mail" and then "Settings" in Self Service. 

Keep an eye out for mail from us in Self Service

The letters we send to you may contain important information that may require you to respond. If you do not respond, it may unfortunately affect your membership or your entitlement to benefits. It is therefore very important that you pay attention to what we send you and respond to it. The letters may, for example, contain information that you need to attend an interview at the unemployment fund, that you can apply to extend your exemption from paying membership fees or information about your early retirement scheme.

Keep us updated with your email address

It's important that we have your correct email address and phone number so that you receive the information we send you. Please check that we have the correct email address and phone number and remember to update if you get a new email address or phone number - even if you are working. You can change your contact information in Self Service under the menu item "Mail" and then "Settings".

You are also welcome to call us on +45 70 12 37 82 and we will be happy to help you check your contact details

Want to know more?

You are always welcome to contact us if you need help reading your letters or if you have problems accessing Self Service.

Can I be exempt from digital communication?

In exceptional cases, you may be exempted from communicating digitally with us if you have no access to a computer, tablet or smartphone. You must send us an application to be exempted from digital communication.