This website has been translated from Danish to English by using artificial intelligence (AI).

We strive to ensure the accuracy of these translations, but we cannot guarantee they are 100% accurate as legal jargon and idioms are not easily translated.

By using this service, I acknowledge that there may be misunderstandings due to this inaccuracy. For accurate information, we recommend that you use the Danish version of the website. If you have any questions or need assistance, please feel free to contact us.

+45 7012 3782
Become a member
Self-service

Privacy policy

System upgrades are scheduled during the following times:

Start: 26-09-2023 - 22:00
End: 27-09-2023 - 03:00

Membership purchases and services will be unavailable during that period.

OK

Introduction

At Min A-kasse we take the protection of your personal data seriously. This privacy policy explains how we collect, use and protect your data in accordance with applicable law.

Our IT and information security level is reviewed annually by an external audit to ensure that we meet the requirements.

Who are we?

Min A-kasse is responsible for the processing of your personal data. We ensure that your data is processed securely and in accordance with legislation.

  • Company name: Min A-kasse
  • CVR number: 72619110
  • Address: Ramsingsvej 28A 2500 Valby
  • Phone: 7012 3782
  • Email: Minakasse@minakasse.dk

What data do we process?

As an unemployment fund, Min A-kasse is subject to some specific obligations that require the collection of personal data. As a general rule, we are not required to obtain your consent before this information is received or disclosed. This is stated in the unemployment legislation.

We collect the following types of information:

  • Common information when registering: Name, address, CPR number, contact details, nationality, place of education, employer, job title, membership of another unemployment insurance fund, any previous memberships or outstanding fees with another unemployment insurance fund, membership number.

We collect general information to ensure the correct processing of your membership and to provide you with the right advice and service. This information is used to identify you, administer your membership and fulfill regulatory requirements.

  • Sensitive data: Trade union membership (if you provide it yourself or we receive the information from one of the trade unions for which we administer membership under a data processing agreement), health information in connection with availability assessments, and criminal convictions (in case of exemption from membership fees).

Sensitive data is processed when it is necessary to assess your entitlement to benefits or to fulfill our legal or contractual obligations. For example, we may process information about health if this is important for an availability assessment.

  • Information from digital interactions: Data from completed forms on the website, social media or via our other channels. This information may include name, email, phone number.

Information from your digital interactions helps us target our communications and offer tailored solutions. This may include using information to contact you with relevant offers, inform you about new initiatives and improve our marketing efforts.

How do we use your information?

In order for Min A-kasse to offer you membership, a good website, relevant infomails, events/webinars, advice etc. it is necessary for us to process your personal data by collecting, storing, using, saving, deleting, transferring and disclosing your data.

We use your information for:

Membership administration, including collection of membership fees and payment of benefits

We use the information you provide when you join to process your membership, including dues collection, case management and assessment of entitlement to unemployment benefits or early retirement.

Statutory interviews and joint meetings with job center

In connection with statutory interviews, we use personal data that is already in our systems. This information may affect your entitlement to unemployment benefits. To ensure that we can find you in our systems, we will in some cases ask for your name, phone number or date of birth.

My unemployment fund can participate in statutory joint meetings at the job center. In these cases, we will receive an invitation via an encrypted email address. Only the information that the meeting has taken place will be registered in our systems. Min A-kasse does not keep minutes of the meeting.

Automatic decisions

In some cases, we make use of automated decisions. This means that our IT system automatically assesses and approves received forms if possible. We only make automated decisions when a case is suitable for it. For a case to be suitable, all necessary information must be available, there must be no information that requires further investigation, the case must not be based on an estimate, and the member must not have any comments.

All cases that are based on a specific assessment are processed manually by an employee in Min A-kasse.

If you are unsure whether your case has been processed automatically, please contact us. If your case is processed automatically, you can always have an employee review your case manually. 

Send and secure personalized and relevant communication

To provide the best member service, we use data to send information and newsletters, as well as tailor offers based on your membership. As a digital unemployment fund, we primarily use our Self Service as a direct communication channel to our members. This is where you send your unemployment benefit card and where we send messages and letters relevant to your membership and your specific cases.

Contact by phone

When you speak on the phone with employees/representatives from My Unemployment Fund, we register the phone number, the time of the call and which person you have been in contact with. We do not record the conversation.

E-mail

When you send an email to Min A-kasse, it is generally an unencrypted message. Therefore, we recommend that you do not include your CPR number in the email and that you include as little personal information as possible in the email. If you wish to contact us in writing, we always recommend that you use our self-service solution.

All emails sent to our main email minakasse@minakasse.dk are deleted monthly on our servers. A backup is stored for 5 years after deletion. This backup is pseudonymized and can only be restored by our IT department.

Personal inquiry

If you contact us in person at one of My unemployment fund's locations, we will treat your personal data confidentially and protect its intrigue. If you submit personal data or information of a special nature, we make sure that no one else has access to it and protect it.

Marketing and recruitment

Information we collect through digital interactions is used on the basis of consent for personalized communication and marketing. When we receive the information, we can process it and make direct contact.

We may contact you by phone, text, email or other means, and we may use your data to target campaigns, create tailored communications and offers to you either directly or via third-party channels.

You can always withdraw your consent to marketing by writing to minakasse@minakasse.dk. In the email, you must describe which consent you wish to withdraw.

Competition

When you sign up for a competition organized by Min A-kasse you provide your name, phone number and email address.

We process your personal data for the purpose of running the competition and selecting a winner. In addition, we process your personal data in order to contact you about membership and use your data for analysis and to provide you with customized communication and marketing.

Analytics and statistics

We process anonymized data for the purpose of understanding user behavior and optimizing our website and services to improve, among other things, website and marketing efforts.

Sharing information with third parties

We share your personal data when it is relevant or legitimate according to a balance of interests. We exchange a range of information with other authorities, suppliers and external partners including:

  • SKAT
  • Danish Agency for Labor Market and Recruitment
  • Statistics Denmark
  • VacationAccount
  • Unemployment Insurance Complaints Center
  • Municipalities
  • Job centers and similar institutions in other EEA countries
  • Other unemployment funds
  • Data processors (subcontractors) for Min A-kasse who work according to our instructions and with whom we have entered into written data processing agreements

How we protect your data

At Min A-kasse, we process your personal data with respect for your rights and in accordance with the principles of the General Data Protection Regulation. This means that your data is processed lawfully, fairly and transparently, and only for clear and legitimate purposes. We collect no more data than is necessary, strive to keep it accurate and up to date, and retain it only for as long as necessary. In addition, we use appropriate technical and organizational measures to ensure confidentiality, integrity and protection against unauthorized access and loss.

We use extensive security measures to protect your data:

  • Encryption of data.
  • Regular security updates and external audits.

The level of IT and information security in Min A-kasse is reviewed annually by an external audit that all unemployment funds are subject to.

Self-service

Via My Unemployment Fund Self Service, you can submit unemployment benefit cards, early retirement cards, unemployment declarations, book interviews, view letters and payment specifications etc.

To use the Self Service, you must be registered in the Min A-kasse membership system. You use MyID to log in. Min A-kasse's Self Service is internally hosted and secured with SSL encryption. The system securely sends and receives information to and from Min A-kasse's other systems. SSL stands for Secure Sockets Layer and is a globally used industry standard that ensures that your data is encrypted so that only you and Min A-kasse have access to the information entered.

All documents and letters are stored for as long as you are a member of Min A-kasse or as long as we still have an obligation to store the information. 

Deletion of personal data

The deletion period in My Unemployment Fund depends on the type of personal data and the purpose for which it is processed. We delete data either at your request or automatically when our general deletion deadlines expire.

However, please note that certain information is subject to regulatory requirements, which means that in many cases we cannot delete your data before a deadline of eight years.

The following deletion deadlines apply in Min A-kasse:

For members of Min A-kasse: Personal data regarding your entitlement to unemployment benefits, early retirement, etc. is not deleted until eight years after you have reached retirement age. This means that personal data related to your unemployment fund membership cannot be deleted continuously.

For former members of My Unemployment Fund: Personal data regarding your unemployment fund membership is automatically deleted eight years after your membership has ended, unless you are included in the target group for the early retirement withdrawal scheme. However, if you have paid into the early retirement scheme, your data will only be deleted eight years after you have reached retirement age.

At retirement age or death: Personal data regarding your entitlement to unemployment benefits, early retirement, etc. is deleted eight years after retirement age or death.

Marketing and recruitment: Personal data collected in connection with marketing activities, including via digital forms, is stored for up to one year. When you provide your data, you also consent to us contacting you for up to one year from the time of registration. Your data will be treated confidentially, stored securely and with user restricted access, and automatically deleted after one year.

For other processing of personal data: Personal data not subject to unemployment insurance legislation is stored in our internal systems with user restricted access for statistical and marketing purposes. This data will also be deleted after eight years, unless you request it to be deleted earlier.

Your rights

If you wish to exercise your rights, please contact us. You have the following rights under the General Data Protection Regulation:

  • Right of access: You can request access to the information we hold about you.
  • Right to rectification: You can have incorrect information corrected or deleted.
  • Right to erasure: In some cases, you can have data deleted before our general deletion deadline.
  • Right to restriction: You may in some cases object to our processing of your personal data, including the use of data for direct marketing purposes.
  • Right to data portability: In some cases, you can receive your data in a structured, commonly used and machine-readable format and transfer data from one data controller to another.
  • Right to complain: You can complain about our processing of your personal data.

If you wish to complain about our processing of your personal data, please contact our IT department. If we cannot resolve your inquiry together or if a decision is made that you do not agree with, you can complain to the Danish Data Protection Agency.

You can read more about your rights in the Danish Data Protection Agency's guide on data subject rights here.

Cookies and online tracking

We use cookies to improve your experience on our website. Read more in our cookie policy.

Changes to the privacy policy

We reserve the right to change the privacy policy. The latest version will always be available on our website.